UNIVERSAL X
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Last updated: 27 August 2026
These Terms of Use govern your access to and use of the Universal X E-Mall, operated by Universal X Sdn. Bhd. ("Universal X", "we", "us"). By using the E-Mall you agree to these terms. If you do not agree to them, please do not use the E-Mall.
Read these terms together with our Privacy Policy, Product Disclaimers, Collection & Fulfilment Policy and Returns & Cancellation pages. Those pages form part of these terms.
The E-Mall is a members-only redemption store. You may redeem products only if you are a current member of the Universal X member programme and your member account is in good standing. You must be at least 18 years old to hold a member account and to redeem products. Anyone may browse the public pages of the E-Mall. Only members may redeem.
Access to redemption is tied to your Universal X member account, which is maintained in the Universal X member system. You do not create a separate account on the E-Mall.
You are responsible for keeping your member credentials confidential and for everything done through your member account. Tell us immediately at hello@universalx.shop if you believe someone else has used it.
Products in the E-Mall are redeemed using Product Points or Cash Points held in your member account.
No money changes hands on the E-Mall. We do not accept cash, debit cards or credit cards.
Points are not money. They have no cash value, cannot be exchanged for cash, and are not a deposit, a stored-value instrument or any form of financial product.
Points balances, how points are earned, whether they expire, and any conditions attached to them are governed by the terms of the Universal X member programme, not by these terms. Where the two conflict on a question about points, the member programme terms apply.
A redemption cannot be cancelled once it has been confirmed, and a redemption request cannot be withdrawn once you have sent it. As the E-Mall does not involve any cash payment, there are no cash refunds, and points used for a redemption will not be returned to your member account, except where the item is damaged, incorrect or faulty. Where points are returned, the re-credit is made to your member account through the member system. This does not affect your statutory rights in respect of damaged, incorrect or faulty goods.
Each product page shows the product and its fulfilment type before you confirm.
Instant Redemption means the item is available for prompt collection at your chosen stockist.
Pre-Order means the item is not immediately available. An estimated minimum of 10 working days applies before it is ready for collection. That is an estimate, not a guarantee.
You will always be told the fulfilment type and the expected wait before you confirm, never after.
A redemption is confirmed when we issue you a collection reference. Until then, nothing is reserved.
Orders are not shipped. You collect your items in person from the stockist you select.
Choose an active stockist when you confirm your redemption. Present your collection reference together with your member identity at that stockist. Some stockists operate by appointment only. Where that is the case it is shown on the Stockists page, and you must arrange a time before attending. Your order is marked Collected once handover is complete.
Please check your items before you leave the stockist.
Collection timeframes and what happens to an uncollected order are set out on our Collection & Fulfilment Policy page.
Cancellation and returns are governed by our Returns & Cancellation page. Please read it before you confirm a redemption.
Products sold through the E-Mall are foods and health supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
Nothing on the E-Mall is medical advice. If you are under medical care, taking prescribed medication, pregnant, breastfeeding, or redeeming for a child, speak to a qualified healthcare professional before use.
These products contain bee-derived ingredients. Do not use them if you are allergic to propolis, bee products or pollen.
Please read the full Product Disclaimers before use.
We take care to describe products accurately, but product information, images, ingredient lists and availability may change. Packaging and formulation are set by the manufacturer and may be updated without notice to us.
Always read the label on the product you receive. Where the label differs from the E-Mall, the label governs.
We may add, change, suspend or withdraw any product, and change any fulfilment type, at any time.
You agree not to use the E-Mall for any unlawful purpose or in breach of the member programme terms. Not to attempt to gain unauthorised access to the E-Mall, the member system, or any account other than your own. Not to use any automated means to scrape, copy or interfere with the E-Mall. Not to interfere with the security or proper working of the E-Mall. And not to submit false, misleading or fraudulent information.
We may suspend or withdraw access to the E-Mall where we reasonably believe these terms or the member programme terms have been breached.
All content on the E-Mall, including text, graphics, logos, product images, page design and software, is owned by Universal X or its licensors and is protected by law.
You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute or commercially exploit any part of the E-Mall without our prior written permission.
Universal X and the Universal X logo are trade marks of Universal X Sdn. Bhd.
The E-Mall may link to third-party sites, including map services. We do not control them and are not responsible for their content, their products, or their privacy practices. A link is not an endorsement.
We try to keep the E-Mall available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend, withdraw or restrict all or part of it for business or operational reasons, and we will give notice where it is reasonable to do so.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, including your rights under the Consumer Protection Act 1999 where it applies to you.
Subject to that, and to the extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Because no money is paid on the E-Mall, our liability arising out of or in connection with a redemption is limited to re-crediting the points used for it.
We may update these terms from time to time. The current version will always be published on this page with the date it was last updated. Your continued use of the E-Mall after a change means you accept the updated terms.
These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising out of or in connection with them.
Universal X Sdn. Bhd. Email hello@universalx.shop