Request a redemption 申请兑换

Before you send this: a redemption request cannot be withdrawn once you have sent it, and a redemption cannot be cancelled once Universal X has confirmed it. Please check your list carefully. If it includes a Pre-Order item, that part takes an estimated minimum of 10 working days from the moment Universal X confirms your request. This is an estimate, not a guarantee. Instant Redemption items are usually ready promptly. Pre-Order items are marked on Shop and on each product page. 提交前请注意：兑换申请一经提交即无法撤回，Universal X 确认后亦无法取消。请仔细核对您的清单。若清单中包含预购商品，该部分自 Universal X 确认您的申请之日起，预计至少需要 10 个工作天。此为预估时间，并非保证。即时兑换商品通常可尽快备妥。预购商品已在商城页面及各产品页面标示。

Request received. Universal X will check it against your points balance and reply with a collection reference, your stockist, and the collection date. Instant Redemption items are usually ready promptly. Pre-Order items take an estimated minimum of 10 working days from the moment your request is confirmed, which is an estimate and not a guarantee. Nothing has been deducted from your balance yet. 申请已收到。Universal X 将核对您的积分余额，并回复领取编号、领取门店及领取日期。即时兑换商品通常可尽快备妥。预购商品自您的申请获确认之日起，预计至少需要 10 个工作天，此为预估时间，并非保证。您的余额目前尚未扣除。

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Signed in? Use the panel above to redeem instantly with your Product Points or Cash Points — your points are deducted when you confirm, and Universal X arranges collection with you. Not signed in yet? Sign in, or send your redemption request using the form below and Universal X will confirm it against your balance by hand. 已登录？请使用上方面板，以产品积分或现金积分即时兑换——确认后即从您的余额扣除积分，Universal X 会与您安排领取。尚未登录？请先登录，或使用下方表单提交兑换申请，Universal X 将人工核对您的余额。