Returns & Cancellation

This store does not take cash payment

Products in the E-Mall are redeemed using Product Points or Cash Points from your member account. No debit card, credit card or cash payment is taken. Because no money changes hands at the E-Mall, there is no cash refund at any point.

Redemptions cannot be cancelled

A redemption cannot be cancelled once it has been confirmed. This applies to both Instant Redemption and Pre-Order items.

A redemption request also cannot be withdrawn once you have sent it. Please check your redemption list carefully before you submit it.

As the E-Mall does not involve any cash payment, there are no cash refunds. Points used for a redemption will not be returned to your member account, except where the item is damaged, incorrect or faulty.

This policy does not affect your statutory rights if an item received is damaged, incorrect or faulty.

Damaged or incorrect items

Check your items before you leave the stockist. If an item is damaged, incorrect or faulty, raise it with the stockist at the point of handover so it can be recorded and resolved. Where points are returned, they are re-credited to your member account as the same type of points you spent — Product Points as Product Points, and Cash Points as Cash Points — through the member system, never as a cash refund. The replacement and resolution process is being confirmed and will be published here before the E-Mall opens.